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Frequent Questions

We are the beginning of an unforgettable holiday

You are coming to a foreign country and for your safety you need to know who is handling your transportation service in case of an unforeseen issue.

If you hire a public transportation service you will never know the real name of the driver and if the hired service is provided by a legal company or by the ones commonly called pirates, often not insured or using old vehicles.

With us everything is stored in a master database where we record the vehicle number, plates, drivers name, time departing the airport, drop off time at the hotel, etc. Remember is always better to pre-arrange your ground local transportation when you travel aboard.

No, our rates are lower, this is because we work on pre-booked reservations basis only and we dont have to pay expensive parking fees and fixed location rent, this allow us to offer better prices and superior quality services than the regular transportation vehicles at the airport.

Yes, after each service every vehicle is carefully revised and if there was any article forgotten on board it is reported immediately to the operations manager.

If you forget something inside the vehicle we can send it to you via Fedex or DHL, youd have to pay the expenses of the parcel delivery service.

Absolutely, before we hire any member of our staff they need to pass several tests and present sufficient personal information about them, we request federal drivers license which is not easy to get, no criminal records certificate issued by the police, anti-doping tests and three referral letters issued by local companies.

All of our vehicles are fully insured and our drivers are bonded.

In our Transfers section, select number of passengers and your destination hotel, our online system will guide you to complete your reservation, make your online payment and get your confirmation number, in just a few steps.

Yes we do have license to operate in the two airport terminals and have federal plates to transport passengers in all of Mexico roads.

Our companies are bonded and all of our vehicles count with effective insurance policies, applicable permits and licenses.

No, we assign the vehicles depending on availability, all of our cars are late model, you can be assigned from a standard car to a Deluxe Vehicle.

To secure a specific car type you need to request a quotation first.

If you have confirmed a round trip service it is not necessary to do that since we have an electronic scheduler that reminds us your service until it has been completed, when make a reservation we issue an electronic voucher online with your service information, that information is the same that the operations manager have.

However if you feel more comfortable, contact us by phone to double check your return service.

Yes, we can take your reservation, no matter if you will come over within the next 6 months or next year.

We take reservations up to 24 months in advance.

80% of our drivers speaks good English level and the rest has basic level only but they will understand what you want if you speak to them slowly.

The reservation staff and the operations manager speaks english fluently so in case you have any problem in Cancún just contact us and we will take care of the issue.

Yes we can do that, we have a wheel chair ramp available upon request, we also can remove some seats from our vehicles to allow that special people to travel more comfortable.

We always check with the airline 3 hours in advance if your flight is on time. if not, we will know exactly at what time it is going to arrive and we will wait for you. If your flight is cancelled for any reason or you didnt catch the plane please go to any internet machine existing at most airports and email us to inform of your new arrival information either to cancel your reservation.

Sprinter 16 A 20 Pax

  • - Full Travel Insurance
  • - Meet & Greet At The Airport
  • - 24 Hours Service
  • - Water
  • - Door To Door In Cancun & Riviera Maya
  • - 16 To 20 Passengers
  • - Private Vehicle
  • - First Come - First Serve
  • - Child Car Seat AVAILABLE

Executive VIP Service

  • - Nameplate Welcome
  • - Expedition Cars
  • - Full Travel Insurance
  • - Meet & Greet At The Airport
  • - Hours Service
  • - Door To Door Service
  • - Maximum 6 People By Car
  • - Includes Beer & Water.